PropFade Terms of Service

Last updated: June 21, 2026

These Terms of Service (“Terms”) are a binding agreement between you (“you,” “your,” or “Customer”) and PropFade LLC, a Wyoming limited liability company (“PropFade,” “we,” “us,” or “our”), governing your access to and use of the PropFade website at propfade.com, the application at app.propfade.com, and all related tools, features, and services (together, the “Service”).

By creating an account, clicking “I agree,” or using the Service, you agree to these Terms. If you are using the Service on behalf of a company or other organization, you represent that you have authority to bind that organization, and “you” refers to that organization. If you do not agree, do not use the Service.

1. The Service

PropFade is a software tool for real-estate professionals. It takes property photos and listing details that you provide and uses automated and artificial-intelligence (“AI”) processing to produce short marketing videos — adding motion to your photos, AI-generated voiceover, captions, background music, your branding, optional intro/end cards, and (where enabled) an AI presenter avatar, then exporting finished videos in multiple formats.

We may add, change, or remove features at any time. Some features are gated by your plan or are offered as previews or beta features, which may be changed or withdrawn.

2. Eligibility

You must be at least 18 years old and able to form a binding contract to use the Service. The Service is intended for business and professional use, not for personal, household, or consumer use.

3. Accounts and Workspaces

3.1 Registration. You create an account by signing in with a one-time email code or, where offered, a third-party login. You agree to provide accurate information and to keep it current.

3.2 Workspaces. The Service is organized into workspaces. The person who creates a workspace controls its content, settings, and billing, and is responsible for all activity within it.

3.3 Account security. You are responsible for all activity under your account and for keeping your sign-in method secure. Notify us promptly at [email protected] if you suspect unauthorized access.

4. License to Use the Service

Subject to these Terms and your payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business purposes. We reserve all rights not expressly granted.

5. Plans, Credits, Trials, and Billing

5.1 Plans and credits. The Service is offered on paid subscription plans. Plans include a periodic allotment of credits or a video quota that is consumed when you generate videos. Additional credits may be available for purchase. Current plans, prices, quotas, and credit terms are shown on our pricing page, which is incorporated into these Terms.

5.2 Trials. If we offer a trial, it may require a valid payment method on file. Unless you cancel before the trial ends, your plan will automatically convert to a paid subscription and your payment method will be charged at the then-current rate for the plan and billing interval you selected.

5.3 Billing and auto-renewal. Paid plans are billed in advance on a recurring basis (monthly or annual, as you select) through our third-party payment processor. Your subscription renews automatically at the end of each billing period until you cancel. You authorize us and our payment processor to charge your payment method for all fees as they become due.

5.4 Payment processing. Payments are processed by our third-party payment processor. We do not receive or store your full payment card number. Your use of payment features is also subject to that processor’s terms and privacy policy.

5.5 Taxes. Fees are exclusive of taxes. You are responsible for any sales, use, VAT, or similar taxes, other than taxes on our net income.

5.6 Price changes. We may change prices, plans, and credit terms. We will give you notice of changes that affect your subscription, and changes will take effect at your next renewal.

6. Cancellation, Credit Expiration, and Refunds

6.1 Cancellation. You may cancel your subscription at any time from your billing page. Cancellation stops the next renewal. You keep access to your plan and your remaining credits through the end of the billing period you have already paid for. Cancellation does not entitle you to a refund of fees already paid.

6.2 Credit expiration. Unless stated otherwise on the pricing page, unused subscription credits roll over for up to three (3) months on monthly plans and up to twelve (12) months on annual plans. Separately purchased credits are valid for twelve (12) months. Expired credits are forfeited and are not refundable.

6.3 No refunds. Except where required by law, all fees and credit purchases are final and non-refundable. Generating a video consumes paid resources from our AI providers the moment it runs, so subscription fees and credit purchases are not refundable, in whole or in part, for any period, including for partially used periods or unused credits. We may, at our sole discretion, issue credits or refunds in individual cases (for example, where a generation fails due to a provider error), but we are not obligated to do so.

7. Your Content

7.1 Definition. “Customer Content” means everything you upload, import, enter, or otherwise provide to the Service, including property photos, listing details, scripts, voiceover text, audio or headshot samples used to create voices or avatars, logos, branding, and music you upload, and the videos generated from them (“Output”).

7.2 Ownership. As between you and us, you own your Customer Content and your Output. We do not claim ownership of them.

7.3 License to us. You grant us a worldwide, non-exclusive, royalty-free license to host, store, copy, transmit, reproduce, modify (for formatting and processing), create derivative works from (for example, animated clips, voiceover, captions, and composited videos), and display your Customer Content solely to operate, provide, secure, and improve the Service and to perform our obligations to you, including by transmitting it to the third-party AI and infrastructure providers described in Section 9 and in our Privacy Policy. This license ends when you delete the relevant Customer Content or close your account, except for content already shared, residual backup copies kept for a limited period, and as required by law.

7.4 Your responsibilities and representations. You represent and warrant that:

you own or have all rights, licenses, and permissions necessary to upload your Customer Content and to have it processed by the Service and our providers, including all photographs, music, logos, voices, and likenesses;
your Customer Content and your use of the Output do not and will not infringe, misappropriate, or violate any third party’s intellectual-property, privacy, publicity, or other rights, or any law;
you have obtained any consent required to use a person’s voice or likeness in any voice or avatar feature; and
the property information you provide is accurate and that you are authorized to market the properties depicted.

7.5 Listing import. Where the Service imports listing information from a URL you provide, it collects text details (such as address, price, and property facts) only; it does not import photos. You are responsible for ensuring you have the right to use any listing information you import, and for complying with the terms of the source website.

7.6 Music and other uploads. If you upload your own music or other media, you must confirm you have the rights to use it. You are solely responsible for any rights, royalties, or clearances associated with media you upload.

8. AI-Generated Output

8.1 How it works. The Service uses AI and automated processing to generate Output from your Customer Content. AI output can contain errors, inaccuracies, or artifacts, and similar inputs may produce similar outputs for different users.

8.2 Your responsibility for use. You are solely responsible for reviewing Output before you use it and for how you use it. You must ensure that any video you publish is accurate, not misleading, and compliant with all laws and rules that apply to you, including real-estate advertising laws, fair housing laws, MLS rules, and any requirement to disclose that listing media has been edited or AI-generated. PropFade adds motion, audio, captions, and styling to media you provide; you are responsible for confirming the Output fairly represents the property.

8.3 Ownership of Output. Subject to your compliance with these Terms and payment of applicable fees, the Output is your Customer Content (Section 7), and you may use it for commercial purposes such as listings, social media, paid advertising, email, and your own website.

9. Third-Party Services

The Service relies on third-party providers to function, including providers for AI animation, voice generation, AI avatars, AI text generation, cloud storage, email delivery, and payment processing. These providers are listed and described in our Privacy Policy. Your Customer Content may be transmitted to and processed by them to provide the Service. We are not responsible for the acts, omissions, or terms of third-party providers, and your use of any third-party service integrated with the Service may be subject to that provider’s own terms.

10. Acceptable Use

You agree not to, and not to allow anyone else to:

upload or generate content that is unlawful, infringing, defamatory, fraudulent, deceptive, discriminatory (including content that violates fair housing laws), obscene, or that depicts a person without the rights or consent required;
misrepresent a property, impersonate any person or entity, or create misleading or deceptive advertising;
upload malicious code, attempt to gain unauthorized access to the Service or its systems, probe or scan our systems, or interfere with or disrupt the Service;
reverse engineer, decompile, or attempt to derive the source code of the Service, except to the extent this restriction is prohibited by law;
resell, sublicense, or provide the Service to third parties as a service bureau, except as expressly permitted by your plan;
use the Service to build a competing product, or to train a competing AI model; or
use automated means to access the Service in a way that exceeds reasonable use or your plan’s limits, or otherwise abuse credits, trials, or rate limits.

We may investigate suspected violations and may remove content or suspend or terminate accounts that we reasonably believe violate these Terms.

11. Our Intellectual Property

The Service, including its software, design, text, graphics, templates, and the PropFade name and logo, is owned by us or our licensors and is protected by intellectual-property laws. Except for the limited license in Section 4, these Terms do not grant you any rights in the Service or our trademarks. Stock templates, default music, and preset voices made available through the Service are licensed to you only for use within the Service and Output, and not for separate redistribution.

12. Feedback

If you give us feedback, suggestions, or ideas about the Service, you grant us a perpetual, irrevocable, worldwide, royalty-free license to use them without restriction or obligation to you.

13. Suspension and Termination

13.1 By you. You may stop using the Service and close your account at any time. Cancellation and refund terms are in Section 6.

13.2 By us. We may suspend or terminate your access, with or without notice, if you breach these Terms, if your account creates a security, legal, or financial risk, if required by law, or if you fail to pay fees when due. We may also discontinue the Service with reasonable notice.

13.3 Effect of termination. On termination, your license to use the Service ends. We may delete your Customer Content after a reasonable period, as described in our Privacy Policy. Sections that by their nature should survive termination (including Sections 6, 7.2–7.4, 8, 11, 12, and 14–18) will survive.

14. Disclaimers

THE SERVICE AND ALL OUTPUT ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, THAT OUTPUT WILL BE ACCURATE OR MEET YOUR REQUIREMENTS, OR THAT DEFECTS WILL BE CORRECTED. YOU ARE RESPONSIBLE FOR YOUR USE OF THE OUTPUT AND FOR COMPLYING WITH LAWS THAT APPLY TO YOUR BUSINESS.

15. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOST PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY.
OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE LIABILITY, OR (B) ONE HUNDRED U.S. DOLLARS (US$100).

Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.

16. Indemnification

You will defend, indemnify, and hold harmless PropFade and its officers, members, employees, and agents from and against any third-party claims, damages, liabilities, costs, and expenses (including reasonable legal fees) arising out of or relating to: (a) your Customer Content or Output; (b) your use of the Service; (c) your violation of these Terms or any law; or (d) your infringement or violation of any third party’s rights.

17. Governing Law and Disputes

These Terms are governed by the laws of the State of Wyoming, without regard to its conflict-of-laws rules. The parties consent to the exclusive jurisdiction and venue of the state and federal courts located in Natrona County, Wyoming for any dispute not subject to an alternative process the parties agree to. Before filing a claim, you agree to first contact us at [email protected] and attempt to resolve the dispute informally for at least 30 days.

18. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will provide notice (for example, by email or in the Service) and update the “Last updated” date. Changes take effect when posted unless stated otherwise. Your continued use of the Service after changes take effect means you accept the updated Terms.

19. General

19.1 Entire agreement. These Terms, together with the pricing page and our Privacy Policy, are the entire agreement between you and us about the Service and supersede prior agreements on the subject.

19.2 Severability. If any provision is held unenforceable, the rest remains in effect.

19.3 Waiver. Our failure to enforce a provision is not a waiver of it.

19.4 Assignment. You may not assign these Terms without our consent. We may assign them in connection with a merger, acquisition, or sale of assets.

19.5 Force majeure. Neither party is liable for delays or failures caused by events beyond its reasonable control.

19.6 Notices. We may send notices to the email associated with your account. You may send notices to us at the contact below.

19.7 Relationship. The parties are independent contractors. These Terms do not create a partnership, joint venture, or agency relationship.

20. Contact

PropFade LLC 312 W 2nd St, Unit #A1771, Casper, WY 82601, USA General: [email protected] Privacy: [email protected]